Locations in: Nevada

The staff was really nice when I walked in and reserved a unit, i was able to get a unit right away without any problem, I even received a discount for my first month, however I cannot EVER seem to get ahold of anyone over the phone, I have to speak to someone and I cannot get anyone on the phone!! It’s really frustrating! After a few hours after making this review, the owner got a hold of me and we were able to sort everything out, he was very nice and listened to my concerns! Thank you so much, it’s very much appreciated!

I’ve had this storage unit since May (two units) I’ve came Several Times within the Gate access hours(6am-10pm) and was unable to get in I called no answer the first couple of times then the next day I call the lady tried to get smart by saying “well the storage hours are 6-10 and the office is not there until 9am” I’m currently sitting out here at 7 am and still can not get access to my units this is a big inconvenience! I’ve had three car loads of stuff each time also people helping me out and it’s been a waste of time and gas for Big Trucks. Every Month when I pay on time with no problem should be the same way I have access to my storage with no problem.they should have and emergency number or something to get immediately help.

Needed a unit and my man Marshall Calvert was an extraordinary help. I’m moving to New York for work and he helped find the right size and took the time to deliver an exceptional customer service. The facility was very well maintained and I feel safe leaving my belongings there for 6 months.

Needed a storage for my funko pop collectibles which I personally carried a lot of for a short period of time. The property manager on site was very nice and more than accommodating and they had the best prices I’ve seen in a while. Storage units are clean and well kept. Will do business again

Thanks to the staff at Shield Storage on West Craig. The service was exemplary from the customer service on the phone making sure all my needs and concerns were addressed. Jasmine addressed all questions accurately and professionally. She even addressed the documents I needed to bring in to make sure my appointment was speedy. I immediately received a text message from Robert, which was a pleasant surprise, thanking me for inquiring about them and wanted to know what was a good time to come in so they could efficiently have me in and out with no worries. When I came in later that day, the next level of customer service sealed the deal for me. The young lady at the desk made my transaction run smoothly and she was very nice. I was in and out in less than 15 minutes. She was very thorough...so needless to say I definitely will continue to recommend Shield Storage West Craig location to anyone. Thank you.

Love the pricing I got for my unit. I forget the ones name, but there is a woman who works there at is just a peach in a plum world who made the transaction painless. I absolutely recommend using shield storage!