Post Falls, ID 83854
I have few problems with this place housing my items, however, if there is an issue that arrises on their end don't expect them to correct it if it has anything to do with refunds. It won't happen. They have not properly updated my payment method twice now. Both times I was hit with a late fee, this fee, that fee and another fee because the old payment method declined. Duh. But they refused to refund all those fees when it was an issue on their end and the managers even voiced it was their fault. Managers can't authorize refunds, owners could care less. They have a number of fees they smack you with, watch out! If you like your monthly rent charges to go up every 6 months...by A LOT...this is just the place for you! And before you respond with excuses regarding cost increases, they haven't doubled but my charges have. It's greed. Pure greed. Get fed, but why do you need to get fat? It's a storage unit for goodness sake, the overhead is EXTREMELY low to operate. You bumped mine up what, $30 or $40 a month just this last time? How many units do you have? Prices didn't go up that much. Don't passify us with garbage excuses, especially ones that don't equal out. If you need to get into your unit when snow flies, bring a shovel. They plow but leave big berms in front of the doors. Every time I've been their in the winter and it's snowed, there is snow until it melts. I've needed to get into my unit on a few occasions and couldn't because of it. As far as keeping my belongings safe, dry and the condition of the units themselves, it does the job great! My door is a [expletive] to latch, but after a number of tries it will do it with a few expletives to spare and about 5 minutes of my time. The staff changes frequently, but they are all generally nice people.
If you need an enclosed storage unit or uncovered RV/Boat/Vehicle parking A Better Storage Solution is a great option. The staff are friendly, knowledgeable and courteous. They're even a Penske Truck Rental location. I'm glad I gave them a try and am sure you will be too.