Terms and Conditions

Additional Contact

1. By clicking on any button offering a storage unit reservation or rental, you acknowledge that your information will be forwarded to a sales agent of the storage facility.
2. Upon receipt of your information, a sales agent of the storage facility may contact you via phone or email to solicit your business and determine whether they can be of assistance to you in reserving or renting a storage unit from the storage facility.
3. Your information will not be passed onto third parties and will be used only by the storage facility.

Unit Information

1. All unit sizes are approximate.
2. Prior to a signed lease, we reserve the right to make unit substitutions or to cancel any reservation or hold.
3. Facility features vary by location. Customers should contact individual locations to confirm features of a particular facility.
4. All specials displayed or otherwise advertised are based upon unit availability and unit size.

Reservation Process

1. We reserve the right to cancel your reservation prior to a signed lease.
2. Unit size is an approximate estimation. A one-time administration fee is required to set up account and security access. Pricing and rate information does not include any applicable taxes or fees, if required.
3. At participating locations, Move-In Truck use is subject to a completed rental agreement and agreement to other terms and conditions specific to the use of the moving truck. Truck reservation times are on a first come first served basis and availability is subject to change. The facility manager will need to confirm truck availability and time with the customer prior to customer use. Other terms and conditions apply. Please see facility manager for detail.

Special Offers and Move-in Incentives

Discounts, special offers, or other move-in incentives may not be available on all unit sizes and are applicable to rent on new rentals by new customers only. Offers exclude applicable administration and insurance or protection plan fees. Not valid with any other discount offers. Offers have no cash value. Features may vary by location. Void where prohibited. Offers subject to termination without notice. See manager for details.

Online pricing, offers, and discounts are available to new customers only and not available for existing customers transferring units.

Military Discount

1. Offer. Active duty members of the U.S. Armed Forces and the National Guard receive a 5% discount on monthly rent for as long as they rent with us.
2. Verification. Valid proof of active duty or National Guard service must be presented. A Shield Storage team member will verify eligibility and apply the discount. The discount is not applied automatically at online checkout.
3. Existing customers. Current tenants who are eligible may request the discount by providing proof of service at the store. The discount begins with the next billing period and is not applied retroactively.
4. Exclusions. The discount applies to rent only and does not apply to administration fees, deposits, insurance or tenant protection plans, or any other fees.
5. Combining offers. The military discount may begin after any move-in special ends but cannot be applied at the same time as another discount.
6. Changes. Shield Storage reserves the right to modify or end this discount at any time without notice.

About Our Prices

Online prices and selection generally match our retail stores, but prices offered in store or over the phone may vary from what is offered online. Prices and offers are subject to change.

General Website Terms and Conditions

1. This site is provided on an “as is” basis and Crescendo Self Storage Management or its affiliates makes no representations or warranties of any kind. Crescendo Self Storage Management or its affiliates is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; or delayed computer transmissions. Crescendo Self Storage Management or its affiliates will not be liable for any damages or injury that may result from the use of this website or the materials on this site.
2. Our website may contain links to sites not maintained by Crescendo Self Storage Management or its affiliates. Crescendo Self Storage Management or its affiliates makes no representations or warranties about any other web site. Crescendo Self Storage Management or its affiliates has no control over the content of any outside websites, even if accessed through this website. In addition, a link to an outside website does not mean that Crescendo Self Storage Management or its affiliates endorses the content, or the use, of such web site
3. We reserve the right to make changes to our website and these terms and conditions at any time.

Refund Policy

1. All rental transactions are final. If you rent a storage unit/space, you are not entitled to a refund for any unused portion of the rental period for which you have paid, including prepaid rent. Customers may rent on a monthly basis. The rental period starts on the day the lease is signed and continues up to the anniversary date of the following month. Rent will not be prorated for move-outs. In the event your account is overcharged due to an error, we will refund your account after being notified of the discrepancy.
2. All merchandise sales are final.