Sparks, NV 89436
I found a screaming deal on a 10x20 unit for my girlfriend last Friday. The Shield Storage website shows 50% off a 10x20 unit for the first month. Sold! We booked it online and waited for the call. Plot twist: it was an RV space. Nowhere on the site was this mentioned. The gentleman that called us on Friday said he’d give us a call back once he could figure out whether there was another actual unit available. Lo and behold, there was no call. We waited through the weekend and called this morning. The gal at the desk had a great attitude and understanding of the situation and said she was just getting back from vacation, she’d check on the vacant units and give us a call back. Six hours later, still no call. We called them. Nobody picked up the phone. We called again a few minutes later. No answer. We called again a few minutes after that - guess what? Still no answer. We drove over there to try and get a refund because we were tired of dealing with it. We arrived at the door and said “Hi! We called earlier about a refund for (girlfriend).” She was immediately antagonistic and ready with excuses. “I said I’d call you,” “I’ve been alone and busy all day with single coverage,” “If you didn’t pay cash I have to have someone else deal with it,” and “I can’t make that decision without guidance from my district manager.” No effort to *call* the DM, no apology for not following through, no effort to try and make the situation better. Just “I’ll call you later.” I work in the service industry. I get it. People have been rough since COVID started. It’s hard to get stuff done. I’m not upset that we made a mistake or that there was a miscommunication - but don’t make excuses for poor service and just process the refund. It’s not hard. When the only thing you have to offer over your competition is your word and great customer service, you should make an effort on both fronts. Desert Highlands clearly doesn’t put much emphasis on either. StorQuest just up the road was great! I’d recommend them any time. Update 9/2/20: Just got another call from Desert Highlands. Apparently it takes their District Manager literal days to give approval for a refund for a space we have never used and will never use - a fact which was acknowledged within an hour of payment.
Friendly staff. Best prices in the area. Convenient. Only complaint is that location is on a hill. The units are level but the paths are bumpy
Sparks, NV 89434
My mom uses this location. They always are great with her. It’s nice to know that even with me not being able to help my mom in Reno all the time a business makes efforts to help out elderly customers. Thanks for making things easier on my mom.
Rented a unit as I was moving out of state for work, which was already stressful. The process was seamless, great location and the manager had a great attitude, gave me a great deal and the whole experience made me feel a lot better about having to move and only take a small amount of my stuff. I highly recommend this location!