Units & Pricing
Reviewed on September 03, 2020
I found a screaming deal on a 10x20 unit for my girlfriend last Friday. The Shield Storage website shows 50% off a 10x20 unit for the first month. Sold! We booked it online and waited for the call. Plot twist: it was an RV space. Nowhere on the site was this mentioned. The gentleman that called us on Friday said he’d give us a call back once he could figure out whether there was another actual unit available. Lo and behold, there was no call. We waited through the weekend and called this morning. The gal at the desk had a great attitude and understanding of the situation and said she was just getting back from vacation, she’d check on the vacant units and give us a call back. Six hours later, still no call. We called them. Nobody picked up the phone. We called again a few minutes later. No answer. We called again a few minutes after that - guess what? Still no answer. We drove over there to try and get a refund because we were tired of dealing with it. We arrived at the door and said “Hi! We called earlier about a refund for (girlfriend).” She was immediately antagonistic and ready with excuses. “I said I’d call you,” “I’ve been alone and busy all day with single coverage,” “If you didn’t pay cash I have to have someone else deal with it,” and “I can’t make that decision without guidance from my district manager.” No effort to *call* the DM, no apology for not following through, no effort to try and make the situation better. Just “I’ll call you later.” I work in the service industry. I get it. People have been rough since COVID started. It’s hard to get stuff done. I’m not upset that we made a mistake or that there was a miscommunication - but don’t make excuses for poor service and just process the refund. It’s not hard. When the only thing you have to offer over your competition is your word and great customer service, you should make an effort on both fronts. Desert Highlands clearly doesn’t put much emphasis on either. StorQuest just up the road was great! I’d recommend them any time. Update 9/2/20: Just got another call from Desert Highlands. Apparently it takes their District Manager literal days to give approval for a refund for a space we have never used and will never use - a fact which was acknowledged within an hour of payment.
Reviewed on May 28, 2020
Friendly staff. Best prices in the area. Convenient. Only complaint is that location is on a hill. The units are level but the paths are bumpy
Reviewed on October 01, 2020
Love it thank you!!
Reviewed on October 03, 2019
We've stored our travel trailer here for over 6 years . Now we have 2 storage units . Very clean and safe ! Friendly , friendly employees. I'd recommend Desert Highlands to anyone looking for store .
Reviewed on May 24, 2020
Very well taken care.
Desert Highlands Mini Storage on Los Altos Parkway
Do you have too much stuff with no room to store it? Are you moving to a smaller place and need more space? We have outdoor drive-up and indoor storage units available for your personal and business needs.
Desert Highlands Mini Storage is located in north-eastern Sparks, Nevada, are we easily accessible to other areas in the Truckee Meadows including Reno, Spanish Springs, Fernley, and Fallon.
Where to Find Us
We are located off of Interstate 80. Take the Vista Blvd exit and head north until you hit Los Altos Pkwy. Turn right onto Los Altos Pkwy. We are the first building on your right. You can’t miss us!
Types of Storage we Offer
We offer both residential and commercial storage at Desert Highlands Mini Storage. All of our units are outdoor drive up and they all have roll-up doors for easy unit access and maximized space. Outdoor drive-up storage is the most convenient storage option available – making loading and unloading from your car a breeze!
Benefits of Storing at Desert Highlands Mini Storage
We pride ourselves in our well-maintained complex offering a large variety of outdoor storage units. The entire complex is surrounded by an eight-foot block wall with secure iron gates, accessible only with your personal code.
- Digital Surveillance System
- Month-to-month leases
- Secure Gate access with gate codes
- A bright, well-lit property
- Pest and rodent protection
- Fully fenced
- Fire suppression system
- On-site manager
- Access 7 days a week
Come Visit Us!
Stop by and see for yourself our clean and safe storage facility. Our knowledgeable and friendly staff are happy to give you a tour and answer any questions you might have.
Ready to rent or reserve a unit? You can do this with a click of a button on our website. Just select your unit size on this page and click on the ‘reserve’ or ‘move in’ buttons. It’s that easy!